SnapTax Refund Policy
Last Updated: July 2026
Operator & Contact
SnapTax is operated by Gang Huang, an individual sole proprietor ("we", "us", "our").
Contact: snaptax.lightxforge@gmail.com
Privacy requests: snaptax.lightxforge@gmail.com (subject: Privacy Request)
Mailing address: Hong Kong
Services are offered to users in the United States. Customer data is processed and stored in the United States as described below.
Overview
Export Tax Pack is a digital product sold once per tax season. Payments are processed by Paddle, our Merchant of Record. Paddle issues your receipt and handles payment compliance.
Standard refunds
Refunds follow [Paddle's consumer terms](https://www.paddle.com/legal/invoiced-consumer-terms) and applicable law. Eligibility, timing, and method depend on your location and whether you have accessed the export deliverables.
US consumers
If you have not downloaded or generated an Export Tax Pack for the purchased season, you may request a refund within 14 days of purchase by emailing snaptax.lightxforge@gmail.com with your Paddle transaction ID.
EU and UK consumers
Where applicable law provides a 14-day right of withdrawal for digital content, you may have that right unless you expressly requested immediate delivery and acknowledged that withdrawal may be lost once export files are generated or downloaded. Contact us if you believe this applies to your purchase.
What we do not refund automatically
**Delete Account** in Settings removes your data but does **not** trigger an automatic Paddle refund. Request a refund separately if eligible.
Duplicate purchases by mistake — contact us with both transaction IDs; we will help coordinate with Paddle.
How to request a refund
Email snaptax.lightxforge@gmail.com with:
Your Paddle transaction ID or receipt email
The tax season purchased
A brief reason for the request
Paddle may also offer refund options directly from your purchase receipt.
Season re-export
A paid tax season includes unlimited re-export for that season. Needing another export file for the same season is not grounds for a refund — use Export Again in the app.
Export access after refunds and disputes
When a refund is **approved**, Export Tax Pack access for that purchased tax season is **stopped**. You may purchase the season again.
When a payment **dispute / chargeback** is opened, Export for that season is **paused** while the dispute is open.
If the dispute is resolved in our favor, Export may be **restored** automatically.
If the dispute is lost, access may remain paused until we review the account manually.